How Long Will My Order Take?
Most of our café curtains and window treatments are made to measure — cut and finished specifically for your window - so making times vary by product. As a guide:
Made to Measure Curtains
8-14 working days
Hardware and accessories
1-3 working days
Made to Measure Hardware
6-8 weeks
You'll find the specific making time on each product page. We always aim to be quicker where we can - and we'll let you know if anything is running longer than expected.
Working days exclude weekends and UK bank holidays.
Delivery Charges
Delivery charges
Standard tracked UK delivery is £4.45
UK non-mainland charge is £6.45
Orders over £99 have Free Standard Delivery
Express tracked delivery £8.95
XL surcharge - poles and rods £13.00
XL surcharge on orders over £99 is £9.50
0rders over £300 incur No XL surcharge
Delivery times are always in addition to making times. So if your curtains take 7 working days to make and you choose standard delivery, you'll receive them around 9-10 working days after ordering.
International Shipping
We ship worldwide from the UK, each country has it's own customs rates and potential charges. Customs fees are likely for customers in the EU.
In all cases, Customs Fees & Duties are the responsibility of the customer and will not be reimbursed by The Curtain Cafe webstore.
For advice on customs and import fees would always recommend speaking with your local customs authorities.
International Returns
You will be required to meet the costs of all other returns, this includes postage, transport, and any associated import or customs costs where applicable.
Please refer to our Returns Policy for more information on our Returns Procedure and which items are non-returnable.
Customs & international import charges
Please note: VAT is due on all commercial goods imported into the EU regardless of their value. We are part of the IOSS which means that, for orders not exceeding €150, we collect the VAT for you and pay that to the relevant local tax authorities, meaning you don't have to pay it on delivery. Shipments sent outside the UK to any other shipping destinations may also incur additional charges for customs clearance and these are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of customs charges please consult your local customs authorities for the latest rates. Some heavy or bulky order may need to be sent via DHL and incur additional postage costs. We will notify you of any additional shipping charges prior to despatch.
International Transit Times
Orders going internationally can take a little longer. They can sometimes get delayed in customs. We advise keeping an eye on any tracking information that you may have been provided with. Some international orders can take up to 35 working days to be delivered. We have to allow this amount of time before we can investigate further.
Parcels going to some countries (including but not limited to: Mexico, Colombia, Brazil, Chile, Israel, South Africa) can occasionally take in excess of 12 weeks to be delivered.
Unfortunately we have no control over these parcels and how quickly they are passed through customs.
*Please note that we may not be able to ship long items to some international locations or they may incur an additional courier fee. If this applies to your order we will contact you prior to your order being dispatched to advise.
Other shipping information
All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent.
All international orders will be sent either via DPD or Royal Mail, depending on weight. If you are away from your address when delivery is attempted our courier may put a card through your door allowing you to re-book a delivery or pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a nearby neighbour, rather than redelivering the next day. The Curtain Cafe reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Product Delivery Errors/Damaged items
All delivery errors, or any items found to be damaged upon delivery, must be reported to us within within 1 working day of the date of delivery. All orders go through a rigorous checking system before being packed and leaving our warehouse. If you have not received your order within 10 days of dispatch date, then you must notify us within these 10 days. If you notify us after these 10 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it is lost or stolen.
Something Not Right?
Something not right?
If your order arrives damaged, incorrect or not as described, please email us within 2 working days of delivery. It's important that we are notified promptly to enable us to remedy any issues swiftly. Emailing us with images and details of the issue also helps us get any issues resolved quickly. Keep all packaging in case the courier needs to collect it, and if possible take a photo of any damage before opening further.
We'll always put it right.