We hope you’re delighted with your order. If something isn’t quite right, this page explains which items can be returned, how to arrange a return, and what to expect throughout the process. As many of our products are made to measure, some items are not eligible for return, so we recommend reading the information below before getting in touch. If you have any questions, our team is always happy to help.
Returns
Made to Measure - these items cannot be returned. Every curtain is cut and finished to your specific measurements - your window, your drop, your fabric. Once it's made, it can only ever be yours.
This is why we always recommend ordering a sample before committing to a fabric - and double-checking your measurements before you confirm. Our made to measure guide has everything you need to get it right first time.
This also applies to any custom made rods, poles or tracks.
Everything else - Ready Made hardware, accessories, rods and poles can be returned within 14 days of receipt, provided the item is unused and in its original packaging. Please get in touch before sending anything back and we'll give you the right return address.
Please note that long poles and rods may cost more return as they require a specialist courier that handles items
We recommend using a tracked service for all returns. We aim to have all returns processed within 14 days of arriving back with us but rest assured we will process them as quickly as possible.
How to Proceed With a Return
To arrange a return, please email us at hello@curtain.cafe
We'll confirm whether your item is eligible for return and let you know the correct return address. Most items should be returned to:
RETURNS - *Insert Order Number*
The Curtain Cafe
C/O Green Snow Limited
Unit 15-17, Mortimers Industrial Estate
Ower
SO51 6AF
Please ensure that you:
- Return your item within 14 days of receiving your order.
- Clearly mark your order number on the outside of the parcel.
- Return the item in its original condition, complete with all original packaging, accessories and marketing materials so it can be resold. Please don't attach postage labels directly to the retail packaging - use an outer mailing bag or box instead.
- Please note that curtains where the header tape has been gathered are not eligible for a refund.
- Return postage costs are only refunded where an item is faulty and the return has been authorised by our team. If you believe your item is faulty, please contact us before sending it back.
- We recommend using a tracked delivery service when returning your parcel.
- Please be aware that longer items, such as curtain tracks, poles and blinds over 120cm, can be more expensive to return. If you need advice on the most suitable delivery service, we're happy to help.
Once your return has arrived with us, we'll process it within 14 days.
Please ensure that you:
- Return your item within 14 days of receiving your order.
- Clearly mark your order number on the outside of the parcel.
- Return the item in its original condition, complete with all original packaging, accessories and marketing materials so it can be resold. Please don't attach postage labels directly to the retail packaging - use an outer mailing bag or box instead.
- Please note that curtains where the header tape has been gathered are not eligible for a refund.
- Return postage costs are only refunded where an item is faulty and the return has been authorised by our team. If you believe your item is faulty, please contact us before sending it back.
- We recommend using a tracked delivery service when returning your parcel.
- Please be aware that longer items, such as curtain tracks, poles and blinds over 120cm, can be more expensive to return. If you need advice on the most suitable delivery service, we're happy to help.
Once your return has arrived with us, we'll process it within 14 days.
International Returns
If you are international customer and you wish to return an item to us, please do contact us on hello@curtain.cafe and we will advise you as to how to proceed.
It's important to ensure your parcel is clearly labelled with your order number and "Return to Original Sender" as we cannot be held liable for any import or customs fees incurred.
Other Notes
Please note that all customers are responsible for any return shipping costs.
Return postage will not be refunded in any circumstance.
Something Not Right?
Something not right?
If your order arrives damaged, incorrect or not as described, please email us within 2 working days of delivery. It's important that we are notified promptly to enable us to remedy any issues swiftly. Emailing us with images and details of the issue also helps us get any issues resolved quickly. Keep all packaging in case the courier needs to collect it, and if possible take a photo of any damage before opening further.
We'll always put it right.